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    Open in a new Window   » Call Centre - CRM Software reviews, management interviews, tips on improving customer service and call centre products.

    Open in a new Window   » CRM and Contact Centre 247 - Online exhibition for the CRM software & Call Centre industries. Featuring news, articles, whitepapers, case studies and vendors.

    Open in a new Window   » CRM Blog - News and commentary on CRM topics, including software and implementation.

    Open in a new Window   » CRM Event - Resource featuring weekly updated news and event schedules.

    Open in a new Window   » CRM Today - Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.

    Open in a new Window   » CRMDirectory.com - News, products, and tutorials for those interested in customer relationship management (CRM).

    Open in a new Window   » Customer Care Coach - Email-based customer care training program for managers that is designed to deliver continuous improvement, increase profits and customer loyalty.

    Open in a new Window   » Customer Service Manager.com - Journal, advice and information for customer service professionals

    Open in a new Window   » Customer Service Point - Promotes quality customer service, with articles on customer support and related subjects as Customer Relationship Management (CRM), best practices, tools, books, quotes and skills.

    Open in a new Window   » Customer Service Zone - Access hundreds of customer service related articles and book excerpts online, discussion lists to help improve customer service.

    Open in a new Window   » Customer Strategy & Management 2005 - This is a new exhibition & conference for customer service, sales, IT, marketing and senior corporate management who are developing strategy and sourcing products & services.

    Open in a new Window   » ECCS - Resource providing advice and information on customer relationship management in the form of articles, case studies, white papers, industry news, and analysis tools.

    Open in a new Window   » eCustomerServiceWorld - Resource site featuring access to over 300 articles, case studies and white papers as well as news, information, advice and jobs.

    Open in a new Window   » Improving Customer Service - A list of customer service articles by John T. Self.

    Open in a new Window   » Insight Exec - The Customer Management Community (CMC), is a CRM service which provides news, information, advice and best practice case studies to help its members make the most of customer management activities, achieve core business objectives and help improve the ROI of CRM programmes.

    Open in a new Window   » The Physics of Customer Service - International speaker and consultant, Patrick McGaughey, now offers his popular customer service seminar titled, "The Physics of Customer Service", as an easily downloadable eBook online.

    Open in a new Window   » Siebel CRM Resource Library - The CRM Resource Library provides information about the business benefits of customer relationship management (CRM) and how you can achieve similar results using Siebel products and services.

    Open in a new Window   » What Ever Happened to Customer Service - Article giving customer service advice geared towards online entrepreneurs.


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